We were "returning" customers. This is a very good, well-managed, well-performed and fairly priced experience. The only reason I rate it merely "good" has nothing to do with the operator, but with the whales! While we saw a pod of 3 or 4 males apparently seeking to charm a female, and followed it for a good bit, it was too far away to really see much. But, as I said, that wasn't the operator's fault. The 3 personnel on board did a very good job of serving us snacks and beverages, answering questions folks had, and making sure everyone had a good time. Next time we are on the Big Island, we'll go again!
Response from Host
Jan 2025
Aloha,
Thanks for taking the time to provide feedback about your Pau Hana Sunset Cruise. We're so happy to read that you enjoyed the trip and the service provided by our crew. We're also happy that you understand that we can't control the bevaviors of the whales but that we do our best to position the boat so that you can see them.
We know there are a lot of activity providers to choose from when you're on the Big Island and we're honored you've chosen to join us on more than one occasion.
Mahalo and A Hui Hou