Driver arrived promptly after the phone call. Took us to wrong hotel even though I told him the name and address and had filled in the details online the day before, not having been to New York before was not aware we were at the wrong place until reception told us. They organized a cab to take us to the correct hotel, which probably added up to more than a cab from JFK in the first place. Driver had limited English
This experiance was better driver turned up on time. The Driver was clear about the toll charge and helped us with our bags
The driver did not wait for us as we have exited from baggage claim. We had to make several phone calls to find him. He was waiting at the departure level.