I prefer set rates with no extras to be added such as tolls and gratuity. The driver was courteous and on time but at the finish there was a debate over the cost of the tolls and gratuity which was uncomfortable to deal with.
We had a great experience. The driver was on time and we were able to get to JFK in plenty of time. Stress free.
Lovely car, great driver, arrived a little earlier for us, which was great. Smooth journey and well deserving of our tip, a nice man. We will use this service again.