Transportation was supposed to include all Gratuities, Tolls, taxes!!!!! Chinese driver in Toyota sedan on our 2 Jan. return trip to LaGuardia Airport made us pay him Tolls and Gratuities saying that Tolls and his Gratuities was not included in our voucher. Driver was very adamant about getting his Tolls and Gratuities before letting us out of vehicle!!!!
Our car from the airport was excellent and met expectations like I experienced in SFO
The car back to the airport - below expectations. The car was not the quality advertised and even though I had a prepaid voucher, he required me to pay him extra for tolls which l never saw. And he was very rude.
It was SOOOO awful. I was traveling with my 2 daughters. The deriver completely lied to me about the toll. He told me the toll is $20.00. In truth the toll is under $10.00 for easy pass. I did not know until my daughter look into her phone after I paid my fees at the airport. I was naive and gave the driver $5 tip. I always tip in any situation, but I was SOOO angry and betraded this time. I NEVER NEVER use your service again unless you select a decent driver.