Hello. My name is Britany. I purchased tickets for the boat tour. My family and I are visiting Florida from St. Louis, MO. Unfortunately, I was not aware of the road conditions or how far Clearwater really was from Orlando. Also, we got lost. We even left out 3 hours early and still encountered a lot of traffic to add to it. I tried to call a few times but was told to leave a message or press option 3 for vouchers or 3rd parties. I couldn’t speak to anyone directly. Please I am asking for a full refund for this tour as we did plan to be there. Because we couldn’t make it or speak to anyone it was a total loss and ruined the last day of our vacation for my daughter’s bday.
I can be reached at 314-458-9451. Thank you for looking into this matter and I look forward to hearing from you soon.