The hop on hop off did not work. We spent more time on the bus than at the sites. The tour guides were knowledgeable and gracious but the tour was a waste of time.
We did not have enough time at the wineries, not enough time to grab lunch, drivers showed up earlier than we were told to pick us up. We were always the only two on the bus as well. Would work alot better if the driver stayed with the group. Our drivers were all very kind, and apologetic about our experience.
Одговор домаћина
Jul 2020
Thank you for your honest and open feedback. As this is a brand new tour for us, we have a lot to learn from our guests and their experience. The tour, as a hop-on, hop-off, is designed for you to get off the bus at the locations of your choice, when you choose to. The buses go along the route like a shuttle, allowing you to spend as much time as you would like at any location during the hours of operation. It does not seem like your expectation of the experience truly matched what our tour is. It is very unfortunate that you were not able to enjoy the wonderful wineries and other locations along with the beautiful countryside of Niagara County that the bus takes you through. We appreciate the information in regards to the bus not adhering to the posted schedule at each location. It seems that may have impeded your experience as well and we will be addressing that operational issue in order to create a better product for all future guests. Again, we appreciate your review of our new tour and if you would like to discuss your experience in greater detail, please feel free to contact our office.