My daughter and I took this excursion with some trepidation, since neither of us had ridden a horse in 20 years. Caitlyn made us fill safe getting on board. She has a very sweet personality. Our guide was Alessa. I cannot say enough about her. She met us with a sweet smile and sincere greeting. She gave us slickers to start with due to the rain. We were given great instructions. Her confidence and knowledge assured us that everything would be fine. The horses are beautiful and sure footed. The views are spectacular. I highly recommend this experience. BTW, at the end our Lyft driver had trouble finding Rancho de Los Cerros. Sweet Alessa ran back, got a Gator, and drove us to meet him. That is above and beyond service.