1st trip to NYC. Service was excellent - shuttle arrived as scheduled. Driver very courteous and helpful. Would use service again and recommend it to friends.
It took this van about 1.5 hours to arrive to pick us up at the airport. Getting a taxi at the airport would have been faster and around the same price. Also the people working at the information desk whom I was required to speak with to pick up this van were rude.
The driver was on the phone the whole time. I think he was lost a lot. It took us 21/2 hrs to go from New York to the airport. most of the time that was driving around a resident area. Even with traffic it should no have taken us that long.