Only had to wait 15 minutes for our ride. The ride was ok, very crowded and stuffy. Driver was very nice.
Did not happen ! they couldn't find the booking , that sorted ! They still didn't turn up ! We phoned to see where the bus was on route as traffic was bad , only to be told they weren't coming as there weren't any buses available ! When asked where that left us , we were told on your own ! What customer service is that !!! So not only did that cost us 30 it also cost us 70 for a taxi !! So my rating for this is low which is a shame as the transfer from JFK to the hotel was excellent !
Hassel free service, but we had to be collected very early, as we were the first on the mini-van, so we could accommodate the additional passengers.