I cannot share about our experience, because it never occurred. We did book at the last minute (day before), but we received a confirmation text later with all the directions. Then a few hours after the confirmation, I received a text saying that due to "weather" we were not able to experience the trip. I did receive a full refund, but I would have appreciated a least a viable reason for not going. We were out all day that day, and we talked to several operators to see if anyone had availability. They were all out with their tours, none cancelled, and no weather issues. It was a disappointment to say the least. We would have booked earlier, but this was our first time in Hawaii and did not know that things would be booked so far in advance. However, if we had known this tour operator could not do it, we would have continued to find some one without stopping because we had booked.
Одговор домаћина
Apr 2022
This type of review is frustrating for us. We dedicate lots of effort to get only positive reviews. We had to cancel two days in a row due to high surf(rare). Many people check the "weather" report and get confused. Ocean conditions and weather conditions are not the same. If we were to take you out on your scheduled day the visibility would be less than 10 feet, It was also over head waves putting your ohana at risk. Just because you saw people snorkeling, does not mean it's safe. We lost out on all profits from today and spent hours calling and canceling. I assure you this is not fun for us, and upon the rare occasion we cancel, it is always for safety and your best experience. I ask you to reconsider this review.