Our guide, Joe, was awesome! Very patient with my 3 children ages 4, 7, and 11, and entertaining and enthusiastic for all of us. Great family activity! We all loved it which for a family like mine not all can be pleased. Easy process to book. The gentleman who took my call was very professional and helpful. The rest of the crew who got us ready to go was funny and enthusiastic. Shout out to the entire staff! Great experience!