I usually only post positive reviews on TA, but I felt this experience needed to be shared. I stumbled upon Brandon's website during a search for bike tours in Scottsdale to do for my father on his birthday (we were coming in from out of town). It looked more fun than renting traditional bikes so I gave the number a call. It went directly to Brandon's cell phone. Initially, he was very nice and accommodating, even excited to make the trip extra special for my dad's birthday. We agreed on the date/time. However, the first red flag was that he quoted me a different (and much higher!!) price than was advertised on his website. When I asked about it, his response was "Oh, is that still up there? It shouldn't be. I guess I can still do it for that." However, I felt it was a legitimate oversight. Over the next week, he would only communicate sporadically via text message and would claim he was "out on the trail" when I called. Again, I didn't really think twice about it as texting is fine with me. However, the final straw came when I received a text message at nearly 9pm the night before our 9am tour was scheduled - it read "I will be unable to perform your work tomorrow. I rented 3 of my bikes and they now will not be back on time." Now, I completely understand that s!*t happens, however my problem wasn't necessarily the cancellation, but the manner in which all communication was handled and the timing of same. Very unprofessional and inconsiderate. At this point I had already told my dad about his BDay present and we were all pumped for the day and it left me with little to no time to find an alternative. Luckily I was able to find a traditional bicycle tour with some availability for us. I WILL NOT be using Brandon Buckles or recommending any of his companies (he claims to own several adventure tour companies in AZ) to anyone again - go somewhere else if you see/hear his name!
As an alternative I highly recommend Arizona Outback Adventures - they were tremendous and great customer service!!