Did a tour with Eduardo, who was knowledgeable and professional and provided good information about the area. While advertisements reference leaving Embassy Suites, the Segway office is separate - out the door towards the parking garage and valet, left to the street, then right (on the same block as the hotel). The office is bare bones, no water, bathrooms, Lysol for helmets was empty. Learning the Segway is very easy - starts with a short lesson and typically takes people about a minute to learn (very intuitive). Tour is mostly along the Riverwalk, with a couple of stops for a break or refreshments and was very enjoyable. Would benefit from headsets to hear along the route. A few small tweaks would make this trip a "5".