We made a reservation. We drove over an hour to North Shore Zip Line. Another family was there, and they explained that the business was closed, and that they had reservations that day, too. There was a small cardboard sign taped up saying they were closed for “routine maintenance.” Although they asked for my husband’s and my numbers and an email address, no one called, texted, or emailed to cancel. When I called, they said they had had an accident the day before! 😳 That’s not routine maintenance.
Réponse de l'hôte
Jul 2021
We did not have an accident and that is. ot why we closed. I am the person who answers the phones for NorthShore and I never said that to anyone. While I know you are upset about not being able to zipline, it is not okay to make false statements.
Every morning we inspect every nut, bolt, and cable on our course. If we find that something is getting worn out or does not pass our safety standards, we do the required maintenance. I know it is a disappointment, but safety is our number one concern and always will be.
We did our best to try and contact people, but we did not realize that we were going to have to close it down until that morning, and at that point, guests were already onsite or were enroute. We had a couple guests we tried to call who had typos on their phone numbers, because the numbers did not work. Perhaps you were one of those two parties.
We are really sorry for your inconvenience, but felt that safety was what was most important.