Our hotel, the Ritz Carlton, booked us on this trip because they get a fat commission from Northshore Zipline. We found this out after a disaster.
The hotel told us to leave with about an hour to spare -- it took us well over two hours. We were on the phone with a Northshore employee the whole time, telling us we would get there on time based on where we were. Then when we got there, they said we had missed it by 15 minutes and they would not take us out.
The owner said "oh you were talking to an employee who didn't know what she was talking about, she should have told you not to come."
Their solution was not to get our family out on the course, but to offer us a makeup session a few days later, when we were already booked to leave Maui.
So we ended up burning an entire day of our vacation.
We went to
Réponse de l'hôte
Feb 2016
We are very sorry to hear that you missed your tour, and wish we had been able to accommodate you. According to Map Quest, the drive time from the Ritz Carlton, to NorthShore Zipline Co, is one hour and ten minutes. Our tours do leave promptly on time, and it is not possible to join a tour already in progress. We do our best to reschedule people who arrive late, and usually are able to get them out on tour on the same day. This is difficult to do in December however, as it is a very busy month, and we normally sell out a week in advance. Hopefully you can return someday and actually take our highly rated tour. We would love to have you. Aloha.