Rachel, Kai, and our third guide (blonde, curly, young guy, didn't get his name) were excellent guides. This was likely the safest zip-lining place I have ever been, and the guides made it seem seamless and second nature.
They had fun personalities and made sure we enjoyed ourselves.
My wife highly appreciated the spotless bathrooms with handwashing stations.
We always take our own pictures and videos, never buying the photos at tourist traps; however, the pricing on the photos was actually reasonable, so we bought them.