We were extremely disappointed in our experience. The long check-in and drink lines should have indicated what was ahead for the evening. The seating and table arrangements were poor with plastic pool chairs and a plastic rectangle table with a depth of barely two plates across. Once we sat down, we were stuck like sardines in a tin can. There was zero elbow room and no conversation privacy. We had problems with guests drinking our drinks because you couldn't tell which drink was your or theirs. Our buffet line went smoothly and quickly, but the food was school cafeteria at best and served on plastic divided camping like plates with plastic utensils. The plain green salad was poured out of a bag and salad dressing out of a gallon jug. The pork was military like hash. The teriyaki beef was salty and full of nitrates. There was nothing about the meal that was flavorful or healthy. When the entertainment started, we were so nestled amongst the light strands and palm tree trunks that seeing the stage was hard and the performers harder. We left our meal and drinks, used the restroom, and went next door to Huggo's for dinner and drinks. I would skip this luau altogether. This was a waste of $277.49 for two adults, two hours driving, and $5 for parking. The highlight of the night was the parking attendant who was helpful, informative, and courteous.
Réponse de l'hôte
Nov 2022
Thank you for sharing your feedback. We are extremely sorry to read about your negative luau experience and that we did not meet your expectations. We want our guests to have a magical night and appreciate you letting us know of your concerns. We will be sharing your review with our team to resolve the concerns you have listed so that we can improve our service. We want to thank you for joining us at the Voyagers of the Pacific Luau.