I was very worried about taking this tour. I felt that, as an American, it was my duty to pay my respects to the memorial and understand as much as I could about 9/11. Our tour guide, Tony Di Sante, was excellent. He focused on the heroes of 9/11. He focused on the strength of New York and the nation in recovering and rebuilding. It was a poignant but also uplifting tour. Highly recommended. Please note that while eavesdropping on another tour from the same company I noted that at least one other tour guide leaned towards the sensational, fearful, stories. If you want an uplifting tour, ask for Tony.