I would rate "Brian" with the highest scores possible. He offered information in an informative and sensitive way, and answered all questions thoroughly and thoughtfully. I appreciated his perspective and his understanding of what details should be shared.
I live across the river in NJ and knew several people who died that day. Also, my son was right there getting ready to go into the tower for a business meeting and barely missed being on one of the upper floors--where people couldn't get out. He saw his good friend jump to his death. My son died later from after-effects of that trauma and from medical issues from ingesting the fumes. I was afraid I wouldn't be able to handle the information offered on the tour, but Brian offered information so sensitively that I felt the peace that now engulfs that space.
Thank you, Brian...