We had such a memorable time going back in time and remembering the atrocities that happened almost 20 years ago. We watched everything on the news, but the way our amazing tour guide, Ray, described the events of that day were absolutely heartfelt. We felt the emotions of those running for their lives and the emptiness in the hearts of those who lost someone. We learned so much more from Ray and we were so very impressed with his professionalism and how personable he was. Thank you so much, Ray, for such a wonderful experience!