Helene was fantastic. She was witty and funny, which kept the tour of such a somber topic interesting and positive, rather than depressing. Of course Helene kept the tour appropriately serious and reflective at the appropriate times, like at the reflecting pools. The tour, and the 9/11 memorial overall, did a good job of balancing the sadness of remembering the tragedy, and reminding us of our own grief,
With the upbeat vibe of the new Oculus and the Observatory. These places show us that new World Trade Center has recovered it's energy, but will not forget those people that it lost.