DO NOT USE THIS TOUR COMPANY, Especially if you are ASIAN! OUR TOUR GUIDE MADE A VERY RACIST COMMENT ABOUT ASIAN’S!! He said what race in ALL of the USA has The Lowest Self Esteem? He said, “Asian’s are the Highest Achievement status BUT THE LOWEST SELF ESTEEM!!! I am not Asian but my Girlfriend I was with is Chinese! Thank God she was asleep and didn’t hear this RACIST COMMENT! I did get in contact with the Company Management, and they said this particular Tour Guide was suspended! Suspended! 😳 where I am from in San Francisco you would absolutely BE TERMINATED 4 making a RACIST COMMENT LIKE THiS!!! I guess they do things differently in Arizona! DO NOT BOOK THIS TOUR COMPANY!!!!!
Réponse de l'hôte
May 2022
Slander is not something which merits consideration. However in this organization, we believe in truth and accuracy. To that end we supply the following response:
We have spoken with the multiple other guests on the tour (some of whom identify as minority). To the person, they loved the tour and found the guide knowledgeable and accommodating and would recommend our company, this tour and our guide. They could not confirm the information you provided in the way you provided it.
The comment you take exception to was taken out of context and was an academic response to a conversation you initiated. At no point following the comment did you engage the guide regarding his response and your offense during the entire remainder of the return trip.
Your outrage was so significant that you waited 3 weeks to contact the company on this matter. You had multiple interactions with the organization and at no point indicated that you felt the employee should be terminated.
We are a diverse organization and have been for the more than 15 years we have been operating. Our group of professionals are just that. We value our people and our reputation and there are literally hundreds of 5 star reviews on the services we provide and our team that provides them.
We utilize the information from our reviews to improve. If your comment had been accurate, we would have taken the opportunity to help someone grow before depriving them of their livelihood.