Gave this to my wife for Christmas and we decided today to give it a go. The entire experience from purchasing the voucher (in advance) & setting the appointment online to flying in the wind tunnel was easy and awesome. The staff was courteous, professional, extremely friendly and very helpful. This aspect of our trip is very important to both of us because this is becoming rare in most businesses these days. The sales coordinator Christine walked us through the check-in process, answered all our questions and made sure that we understood everything. Our flight instructor was CJ who was "again" awesome, knowledgeable and made our flight a lot of fun. Staff members were more than happy to take photos of me and my wife for us. As far as the flight - my wife and I was completely thrilled, excited and most definitely not disappointed with the experience. In fact we purchased our next trip while we were there and plan to take our adult children to have the fun experience too. We highly recommend this excursion for everyone to do.