My Husband and I went to Beaufort SC May 29-31 and we booked the ghost tour ahead of time. When we went to the tour department we noticed nobody was there so we called the number that was attached to the confirmation email.. Charlotte answered the phone and apologized to us that she was unaware that the tours were open due to the coronavirus pandemic.. Charlotte gave us several options on what we could do and one of the options was to take a history tour on a carriage ride, but it would be for the next day. So my husband and I accepted. When I say we couldn’t have been happier with our decision that’s an understatement.. Oh my goodness ( I hope I am forgiven if I mess up this young lady’s name) but I believe her name was Anastasia. She was our tour guide and she was super amazing!! She gave great information on the history of the city. She even gave us a proper introduction to Felipe, the horse that carried us around the city. Not only that, Charlotte must’ve told Anastasia that we originally signed up for the ghost tours. So Anastasia threw in a few ghost stories for us as well. We thought that was super thoughtful and considerate.. All the beauty and history that Anastasia shared with us made us appreciate the city of Beaufort even more. I would definitely recommend this company for their professional and awesome customer service.. My husband and I are looking forward to our next trip to Beaufort very soon!!