So, I made a mistake when I booked this tour. It was much further away than I thought, and we ended up not being able to make it.
I have to leave this review though, because of the customer service. I received reminder emails, notifications, etc. But on the night of the tour I got a phone call from the tour guide making sure that we were not coming, because they didnt want to leave if we were on our way.
A simple thing, a quick phone call, but it made enough of a difference to me that I wanted to leave this review. I didnt request a refund or anything because it was my mistake, and didnt realize it until a couple hours before the tour.
So thank you, and we will try again next time!