Review of Jupiter Legend Corporation for Best Niagra 2Day Tour (From Brooklyn NY).
HORRIFIC Experience (TOUR GUIDE KAREN).
Overview of my experience and reviews I now see are consistent and true:
-Lack of information in ads : no hotel info ahead of time)-only shared 12hrs after boarding bus.
- Their ads don't state that THEY DON'T ALLOW YOU TO BUY YOUR OWN TICKETS TO ATTRACTIONS because this is illegal. But if you dare do buy your own, they will throw you off the bus.
-Pack your own food, the buffet is barely edible.
- Tour guide has very little if any knowledge of sites.
-Hotel is 2 star at best.
-6am blaring wake up call (even if you don't ask for one) - and they hang up.
-The agreements they make you sign are completely untrue.
- MANDATORY TIPS TO TOURGUIDE (service fee - amount stipulated - not your discretion) OR BE INSULTED.
As part of a group of 10,we bought tickets days before the trip and called JLC's office for advice on how to book attractions as it seemed a little over whelming because we didn't know how much time we'd have by the time we arrived at Niagara and it was our first time both to Niagra and via tour bus.After speaking to an Asian female who suggested a few popular ones like the Maid of the Mist and Jetboat tour, AND NO MENTION THAT WE MUST BOOK THESE THROUGH JUPITER, we opted to book a walking tour and night Maid of the Mist boat ride on Trip Advisor.
On the day of the trip, when we boarded, our tour guide Karen, another Asian female with an accent that at times was hard to understand, STARTED to go around the bus handing out agreements to sign (fine prints) which stated JLC reserved the right to refuse transportation to any guests who DID NOT BOOK attraction tickets through them. This is while on the way to Niagra and No where on their ad on Trip advisor is this stated. Karen started to collect cash payments for the attractions from other guests. When I explained (above), she quickly doubted me and I even showed her my call log to JLC a few days earlier. She started to loudly BERATE my group for not booking with JLC. This continued periodically throughout the 10hr journey and at the end of Day 1, LOUDLY asked us to disembark the bus at the hotel and find our way to the Niagra State Park at our own expense BECAUSE WE DID NOT PAY HER while the rest of the bus continued on to the SAME PARK, to watch the SAME FIREWORKS that night.
It should be noted that on on Day 1,for the sake of staying with the group/bus, we gave in and paid the $25/pp buffet for food that was barely edible and during the return trip, were one again asked to sign yet another false and contradictory agreement stating that ALL activities' participation is VOLUNTARY AND OPTIONAL.
All of this said, Karen still deducted $48 per day as service fee PER MEMBER of our group so $2500 for the weekend for just our bus and there were more for berating and embarrassing us.
Her knowledge of Niagra as a tour guide is laughable and she should look to some of the guys who do tours of Egypt and even right here in DC who could write books on their cities and sites. Telling the bus that Niagra is the 8th wonder the world 3 times in a minute isn't service or that "water runs in the tunnel" - I'm sure toddlers could do better. Have some class and phrase it better than saying "Hurry up and go pee".
Jupiter is a money grab and will be the reason i read every single review for tours moving forward, and probably never use this type of company again.
HORRIFIC EXPERIENCE. STAY AWAY PLEASE.
Réponse de l'hôte
Sep 2022
Dear Customer,
Thank you so much for sharing your feedback about our service.
Firstly, on the website we listed that the hotel will be Millennium Buffalo Or Radisson Hotel Niagara Falls-Grand Island Or Same level, you lived Millennium Buffalo on your tour which is meeting the general criterion of the tour. This hotel is 3stars & 7.0 score on the Booking.com
Secondly, our tour does not accept any City Pass or customers’ own tickets for any of the attractions(This is mentioned at the additional info section of our product page.) because as a tour, we have to make the reservations as the tour group to each attraction, hope you could understand. As we don't want you feel upset and lose money, so we accepted you to use your own tickets on our tour this time.
Third,as our tour will departed 7:15am, so we asked morning call for our customers, we are so sorry that we did not know that you did not need the service.
Fourth, our guide will arrange buffet on the tour, if you do not like to have the buffet on the tour, you can also have meal at other restaurant or by other food nearby. The buffet is not peremptory.
Fifth, we do not understand what you mean of the agreement is untrue, as our guide will confirm with customers about attractions they choose and the price they need to pay, so that the customers could know what they paid for, we will not overcharge customers, we will charge the customers after we get their confirmation.
Sixth, the service fee is included in the tour fee, you two was $24 per day not $48 per day, if you are not satisfied with the guide service, you could contact us and we will investigate and reply to you, we will verify if the guide’s service is indeed not matches the criterion.
The Niagara Falls Night Tour is an optional item need to pay, the fee included the transportation fee from hotel to Niagara Falls, we need first send customers who did not choose it back to hotel to have rest. Please understand, If you want to attend it, you need to pay for it.
Regarding the service of the tour guide, please accept our sincere apology. We are sorry to hear that customers feel uncomfortable about insufficient explanation of our tour guide, our guide made explanations about Niagara, we are so sorry to hear that you are not satisfied with it, we will enhance the training of our guide to make more abundant explanations.
About the attitude of our guide, our guide made patient explanation about your problems but not shouted to you. We are so sorry still let you feel no good.
Hope the above explanations help you.