The 1 star is because 0 stars is not an option.
The booking process is AWFUL - booked a ‘deluxe’ ticket so we could hop-on/off for two days, and also do the houses tour. On the web page when describing the deluxe package, it says you will need to book your houses tour at the time of payment. So when it came to payment, a schedule comes up but does not clarify if this is for the two-day ticket to start or for the houses tour. Ended up speaking with someone via the online chat, who cancelled the tickets and rebooked them. Arrived at the visitor centre the next day to be told the tickets for the houses tour had not been cancelled.
Used the hop on/ off ticket for one day and did both routes (red and blue). On the following day we arrived at the houses tour to be told that they had then validated our hop on/off tickets (which had already been validated the day before) so we could use them for the next two days.
Staff on site don’t seem to know what the various ticket types offer or what is on the website, so you end up receiving conflicting information.
We went on two different buses and the headphones were not working on either. Ended up guessing what we were looking at.
The houses tour was ok but you don’t see much and the guide was more concerned with other drivers on the road and commenting on their driving.
Overall, our experience was NOT worth the $180 we paid for two people. Would definitely not recommend.
Réponse de l'hôte
May 2022
I am so sorry to hear you were disappointed in your experience with us from the booking process to the tour itself. I would appreciate it if you would reach out to me directly at
[email protected] com so we can better understand the specifics of your situation (day you traveled, your booking information, who you spoke with, etc..). This will allow us to look into these issues and ensure that every team member does their part to fulfill our commitment to a great guest experience. I would also like to see how I can turn your negative experience around. I hope to hear from you soon