Good Morning,
Thank you for choosing Big Bus Tours of Washington, DC. Big Bus would like to apologize for the inconvenience you've endured as a result of our tours. Please click the direct link to our website for the reimbursement request. https://www.bigbustours.com/en/washington-dc/refund-request/
If you are having trouble with the link, please email us directly at
[email protected] or give us a call at (202) 909 6504.
I will forward this information to our Management Team for coaching and to better assist our guests.
Regards,
Martavia