I traveled on Big Bus on June 21 and 22, 2022 at Washington DC. I was in a party of 6 with 2 children less than 5 years old and 2 older adults over 70 years old. We had a 2-day ticket booked for all 6 of us so that we could visit all the monuments at our leisure given the slow pace of the children and older adults. Day 1 went off without issues. We were given a printed ticket that looked like a receipt on day 1 which I had in my pocket all day. When we returned for day 2, there was no information that we were supposed to hold onto this printed receipt. Apparently, the email confirmation with the QR code does not substitute for a ticket once it has been converted into a printed form. This is an extremely archaic and meaningless practice since many of us now have converted to an electronic form of communication. When we attempted to get onto the bus at Washington Monument on day 2, we were confronted by the bus driver that we were apparently trying to get onto the bus without a ticket. I showed him the email confirmation for the 2-day package for 6 people including the QR code. He accused me of lying and that I had no proof. I was not told to carry the paper ticket with me on day 2. Regardless, there should be another mechanism to print this ticket out if that is of such prime importance since it is ridiculous to think that we have to carry this piece of paper around for 2 whole days. Furthermore, he told us to get onto the bus stating that, "I am doing you favor by letting you on the bus and will let you off where you want. You will not be allowed to get back on after that". This is extremely disrespectful and not at all customer friendly. We were treated very poorly by this driver. When we got off at White House, we spoke with a local ground agent who was profusely apologetic and attempted to help us. The bus driver walked past nonchalantly and told us that he could not care less about our situation. Unfortunately, despite company policy, he did not have a badge and I could not get his name. I have taken pictures of him both inside and outside the bus for proof. I have discussed this extensively with the ground agent, but I am not sure if this has been relayed. I have not heard back from them nor had any subsequent follow-up. This is extremely disappointing and cause extreme amounts of agony and suffering for my older parents and young children who were stressed out by heated conversation. Furthermore, I do not expect customers who have paid their dues to be treated so poorly and being blatantly accused of lying. Unfortunately due to these issues, we will have never travel with this service again. I will also attempt to speak to as many family and friends that I can regarding this, so as to spread the word regarding the poor service offered by this agency.