1 star is being given because yes, we did see Mantas!
BUT this was not a small group, if you read the hidden fine print, it could be 30+ people (I was told this is actually small because the boat next to them takes 60 people, so yes, 30 people is a smaller number than 60, but it is NOT A SMALL GROUP). 30 people crowded around the floating light was not fun when you are getting kicked by the person next to you and are crammed in trying to see! It ruined what could be an amazing experience. And then there is the actual tour guides. It was like I was at a frat party instead of a tour. 3 of the 4 guys were obnoxious, unprofessional, disrespectful, the boat driver was on his phone the entire time when driving the boat (a boat full of people that could be injured because he wasn't paying attention at all). If you look at old reviews, this is nothing new, these guys have been acting like this for awhile and nothing has been done. SO be careful. If you want a small group, don't book this one. And if you are wanting professional, knowledgeable tour guides, please don't pick this tour! If you want to feel like you are on a boat with disrespectful frat guys, this is your tour!!!!!
Réponse de l'hôte
May 2022
Sorry to hear about your experience Kristin. We have a 16-passenger boat and a 30-passenger. Yes as you said both are considered a smaller groups in this business. But we do clearly advertise the group size with Manta boat # 1 and Manta Boat #2. I am guessing the 1 star review because you requested a refund and it was declined by Viator.