I wish I can give a negative rating for this experience.
Our reservation was scheduled to be at 6pm. We reached there before time and Buddha (one of the instructors) was there but the experience didn’t start until 6:45. Buddha kept complaining about the company for 5-10 mins. He was extremely unhelpful and rude during the whole time.
This is my family’s first snorkeling experience, and we booked this place because it says beginners welcome and no experience needed. However, the instructors (Buddha and another guy) did not explain in detail what is expected, and kept saying “oh god, I hope everyone knows how to swim” right before we went on the boat (just imagine how my family felt when we were about to head into the ocean at 7pm with a small boat that fits about 20 people).
After everyone got onto the boat (which was over an hour late), they did not give us life jacket, snorkeling equipment, nor explained ANYTHING. They were just chatting with their friends, and did not offer to give us life jackets until we requested it(???). Additionally, they did not explain to us how to use the snorkeling glass, which might be easy for experienced snorkelers, but it is not intuitive to use for first timers.
Anyways, I hope you don’t have to go through any of this, and book somewhere else that will offer a decent snorkeling experience.