Hello Beth,
On the rare occasion that a tour is cancelled we will refund your entire payment, and also offer a digital gift card to reschedule to any other tour for free. It's rare that we cancel a tour, but when it happens we do everything we can to help our guests.
Please contact me directly at:
[email protected]
We want to look into this to make sure you receive your refund, and also fix this for future guests. Our records show that you were notified, have been refunded in full, and that we sent over a free gift card to reschedule if you see fit. Hopefully we can get to the bottom of this and fix this for you.