ENJOYINGTHERIDE1966
May 2019
Used this Trolley Tour on a previous visit to Boston and was excited to show Boston to my girls using this service. Unfortunetly, was highly disappointed this go around. Our guide was unenthusiastic and quite frankly seemed miserable. The driver did not engage with passengers, didn't smile and sounded like a recorded script. Also we were told to make sure we hopped on a Trolley by 4:30 to avoid missing the last pickup. We ended our sightseeing at 4:00 to ensure we could get a ride. After two calls to the office, we were still waiting at 5:00, this was surprising as the trolleys were supposed to be running every 20 minutes. We finally gave up and walked back to where the tour began, with a cranky baby.
I am highly disappointed as the previous time I used this company, we had a fantastic driver (John Cotton). John was engaging, funny, told stories and gave details to so many things we saw around the city (this is how it's supposed to work). We even missed the last trolley and he saw us waving him down and picked us up.
My advice to CityView Trolley, get more John Cotton's. I flew across the country with my girls in hopes that they would have a similar experience as I had previously and was highly disappointed (John's day off). Honestly, the only reason I may consider this company again is because of how fantastic John was.