I booked the hop-on-off trolley tour because my mom has a bad leg, therefore I thought this would reduce the amount of walking while still getting to experience the different sites of Boston. Unfortunately, what I didn't know is that very few people actually get off the trolley but rather just stay on for the ride.
We got off at stop #2 to see Paul Revere's house and the North Church. We then waited at stop #3 to get back on a trolley. A trolley pulls up and it is completely full. About 10 minutes later another trolley pulls up and only 2 of the people who have been waiting were able to get on. A family of 5 explained to the trolley driver that they had been waiting 30 minutes to get on a trolley. The driver said he would call for another trolley to come. Another 10 minutes pass when another trolley arrives completely packed. The family of 5 asks again and the driver with attitude responded, "It is Summer and we're busy you'll have to split up if you want to get on a trolley." He honestly expect the parents & kids to split up on their vacation.
After another 10 minutes of waiting for yet another full trolley my family was lucky enough to get on. However, we didn't dare get off again for fear we would experience the same thing. Therefore, we ended up just taking a trolley ride around downtown Boston where the most we experience was the bad traffic.
We expressed to our driver the need for the company to have enough trolleys circulating to keep up with the # of tickets they sell in a day, and he could care less. I couldn't believe a tourism business could care so little about the tourists supporting their business.