Just got home after a visit to Florida and Busch Gardens was one of several attractions we visited. The staff on the whole were just ok, nothing like Disney 'bend over backwards attitude and smiley faces". Some of the staff and many who were of the older generation; were devoid of any customer service qualities. We went to one of the restaurants (party of 11) and the food was diabolical, and what they had was always covered in cheese.Asked one old lady serving for a coke, as it was listed on the menu;"no coke, came the reply.Can I have a coffee please."no coffee, you want coffee go to Starbucks!!! " Rudeness at its best. I must say was shocked to say the least. In another shop which was self service for drinks, I used the wrong disposable cup apparently, which I chose as it was the smallest size. A young girl shouted over you can't use that cup its for beer only ,i wanted a coke.I said sorry I"ll just use it anyway or the cup will be going in the bin, which is wasteful. She insisted I change the cup, I wish I would have stood my ground in hindsight.Anyway she was really rude when paying at the till, face looked miserable and her tone couldn't be anymore unwelcoming.This park will never have my custom again and I will certainly not be recommending it to anyone. Disney run parks may be a lot of things, but at least their staff are polite, welcoming and fun.And yes I know this is all a front for the customers for the majority of workers but at least it makes your customers feel more valued !!!
Réponse de l'hôte
Aug 2022
Thank you for taking the time to share your feedback about your recent experience to Busch Gardens Tampa. Our guest's feedback is an incredibly valuable tool we do not take for granted. We regret to read you did not find value in your culinary experience. The hospitality that we show our guests has always been the hallmark of our park. There is never a reason for an employee to be rude or discourteous to any of our guests. We would like to assure you that this was in no way representative of our park or other team members. -MK