Simon and Jacob were great but we spent way to much time trying to find the spinner dolphins. We headed south from Kona. When we finally saw a group of boats we were told to quickly get in the water. With about 16 on the boat and only one entry, by the time you get in the water the dolphins have moved on so boat needs to move. Getting back on the boat is tricky as there is one slippery ladder. The sandpaper tape on rungs is worn off and needs to be replaced. We tried again and again missed. A little direction on which way to swim would have helped.
Because we went south, our trip to the bay took almost an hour in choppy seas and the rise was rough. Once at the bay, the snorkeling was awesome with octopus, eels, and plenty of fish. Time in the bay was too short due to the travel time. Turns out there were dolphins in the bay too.
Lunch, snacks, and drinks were provided. There was a bathroom available on the boat.
If you have a problem climbing a slippery round rung ladder, find another boat. There are plenty of other boats with multiple ways to get on and off the boat and with easier ladders to navigate. If this is not an issue, then Hang Loose is a good choice. Easy to find. Plenty of free parking. Great crew.