We had a great time on the Captain Cook tour with Hang Loose. We did the same excursion with a different operator last week, and while we had a great time then, we had an even more amazing time with Hang Loose. My whole family unanimously agrees on this. We saw lots of dolphins on this tour, and oddly none at our other tour. There was hot water shower on the boat, sandwiches, snacks, pineapple and drinks. The crew of three were all very good at their jobs. Simon, Aidan and Kishuan (sp?) were all very sweet to our kids, letting them drive the boat, helping them jump off the boat and giving us all insights. One person in our party wanted a life jacket and they gave her one, no problem. A different boat tour we took publicly shamed ppl for asking for a life jacket and thankfully Hang Loose did not. I highly recomend this company and get wait to do another tour with them soon!