Booked two bikes for four hours via groupon. Excellent value. Once we arrive we were assisted by a not so friendly lady who just shouted out commands to us. We were supposed to leave our passport with lady, not going to happen... So we left a hotel key. We got a map of central park and that was it. Oooh and a "friendly' reminder that if we were 1 minute late it would cost 8 dollars an hour (almost more then we paid for 4 hours...). We asked for a bike map of the rest of the city and after a while she handed us a map. Once we were ready to use it, it appeared it was no bike map, rather a subway map. So we had no clue how to navigate the city via bike paths. The brakes on my bike made a lot (!) of noise so everybody knew i was coming :-)
Returning the bike was easy, not thank you, no how was your visit, no nothing. I mentioned the wrong map thing but did not get a reply...
Réponse de l'hôte
May 2018
Dear kbisok,
Thank you for taking the time to post a review. Your business is very important to us and we value your feedback. By telling us what you liked about your experience and how we can improve, you are helping us deliver a superior experience for you and other customers in the future. We regret you found our staff to be unfriendly as that is never our intent. Thank you again, and we hope to have the opportunity to welcome you back.