We were in Chicago over the cold spell in February. When we joined the cruise we got the news that since the lake was frozen, we wouldn’t be leaving the dock which was disappointing but understandable. As recompense we had a free bar which was a really lovely touch and also replacement cruise tickets to take at another time within the year. I think this is extraordinary customer service and makes me feel very positive towards this company - it is highly reputable, so don’t hesitate to book if a dinner cruise is something that interests you. We were close to Valentine’s Day so the ladies all got roses. I can’t comment on the tour itself as we didn’t get onto the lake but the food, music and atmosphere on the boat were superb. We had a truly wonderful and memorable evening. The guests were all up for some fun and the dancing was very entertaining. Many thanks, Spirit of Chicago!