We were staying in Sedona and looking for some fun things to do at night. I heard great things about the Blazin' M Ranch dinner and show. It was just okay. This place has so much potential, though. They really need to update it, and have more staff. By the way, the staff that night were nice, polite and hardworking. We enjoyed the show, too -- although it doesn't start until 8 pm. Literally, there was no entertainment during dinner, just music played via Alexa (which they even joked about). When you get there, you have to stand in a long line to check in, despite already having booked online. A QR code and electronic reader would make this check-in process easy and speedy. Then you have to wait at least 20 minutes for a drink at the bar. Even for water! It was 103 that night and no jugs of water anywhere. The attractions are mainly broken or unstaffed. A huge Victorian-style dollhouse that my daughter wanted to play in was locked. The tour of the property was nothing special because there's not much there. No animals, no attractions. The store had cute items and I bought a new cowboy hat (yee haw!). Dinner was nice and quickly expedited, they have this system down. Once again, however, there was a long line at the bar. Cocktails are a big profit center so they should maximize profits by having more staff behind the bar. We really enjoyed the show but had to leave at 8:30 because the kids (6 and 7) were tired. They really should start the show at 7. I hope the new owners invest in technology (and they clearly know technology because they boasted during the show that their SEO is fabulous at bringing crowds from around the world) and pre-dinner amusements.
Réponse de l'hôte
Jun 2022
Thank you for taking the time to share your feedback, Jacquelynn. We are working on getting more staff and improving on our attractions. We take all reviews seriously and we'll consider them and make changes based on our reviews. Thanks for stopping by!