Here's a review from a non-water sports, "rather-go-shopping" Nan of 59 years!! Hiwever, we had a visitor who wouldn't book clear kayaks without me joining, so I gave in (secretly planning to pack a book, to sit by the river, as they kayaked)!
We got a fabulous deal for 2hrs of clear kayaking and made the 2hr trip to Silver Springs. We were met right at the point as detailed by our rep, the clear kayaks were very clean and well equipped with comfy seats, life vest and map. Our rep was friendly, knowledgeable and super supportive. We had already received her reminder text, regarding our online waiver, our booking and our meeting point but we were also told to call her anytime we needed advice during our trip. Especially when we were on the last stretch, so our rep could meet us as we arrived at the end point.
I honestly only decided to take part when I saw the well kept equipment, the crystal clear waters of the river, and the lure of seeing a large number of manatees! We were not disappointed, as from start to finish we saw so much wildlife - turtles, huge birds, fish and (from a distance) an alligator. We didn't see the monkies, though.
The manatees were truly amazing, basking in the warmer springs and at one point we were surrounded by about eight, going slowly, directly under our clear kayaks, which was breathtaking!
I saw some reviews about only two bathrooms at one point but they were at the kayaking launch, at the Cafe area and even some extra portaloos in the parking lot. We found the glass bottom boat captains very friendly, although weaving their large boats skillfully around all the kayaks was quite a trick!
So, in summary, I would recommend the service from our rep and her company without any hesitation. In fact I would say the clear kayaks are truly the best way to be amongst the manatees and appreciate the beauty of Silver Springs above and below the water. Enjoy - can you believe, I'm actually happy to have this adventure again!!