The operation is Excellent, the excitement is real and all the crew is fantastic. That being said, Yate is a great guide and probably a great person. But when you have a woman in her 60’s slightly nervous, who complains of the vest being to tight. Instead of yelling at her making a spectacle and making her feel awkward and uncomfortable for the whole trip. Handle it with kindness and or humor. When he grabbed the tops and advised me of the safety issue that it could fall off I totally understood. Safety first always. I am in customer service, for a living I sell excursions. I would NEVER be pert and talk to any one that way. We had $100 aside for tip. I definitely did not give him the whole thing, he for sure had an attitude towards me.
Réponse de l'hôte
Jun 2020
Hello, Thank you so much for your review! I am very happy to hear that you found Clear Creek so exciting! I am sorry, however, that you had a negative interaction with your guide. I am curious if you may have mistaken us with a different rafting outfitter. The reason I ask this is because we do not have anyone named Yate on our staff, or anyone with a similar sounding name. I would love to discuss your experience further if you feel like giving us a ring. If indeed, your trip was with us, we are always looking for ways to improve our guest's experience and we could learn from yours. 844-291-4218.
Best regards,
Ryan