Took the taco and margarita tour on 7/2. Looks like someone near the end of June had a very similar experience. See Jessica's review written on 6/12. We convened outside after our first restaurant to load the bus. It was immediately apparent that there were too many people for the bus's capacity. At first, folks were sitting on each other's laps, sitting on the ledges above the benches, so as to make room. Rhonda, who was our guide, boarded and did the best she could to make folks comfortable. 4 gracious folks rode outside on the back of the bus the entire tour to free up some space inside. Others inside still didn't all have seats during the tour.
Additionally, the air was not working on the bus. By the 3rd stop we were riding with the windows down. It was extraordinarily hot. At the fourth and final stop Rhonda circulated through the room to each table and upon reaching our table shared that she had spoken with the owner and that we'd be receiving a refund as we did not get what we paid for. I reached out to the owner a few days after the tour inquiring about the refund. No response. I sent another message today and will update this review should a response be received.
Had the tour been as advertised, primarily transportation that was safe for all guests and air conditioning, I would have given a much higher rating. In fact, I would not have written this review had the owner kept her word. However, when someone refuses to respond, particularly as promised, public reproach is sometimes the only way to get attention.
Réponse de l'hôte
Aug 2022
We are very sorry that you had a less than ideal experience. We received a bus from the bus company that was not the size we ordered, and the air was not working well, and they did not have another one that we could get on such short notice. We have changed bus companies and we will make sure that your experience will be much better. Please contact me directly and we will offer you a free tour in the future. We do not want to give our guests anything less than an outstanding experience.