To be fair, I want to say upfront that this review focuses not only on the provider but also on Trip Advisor (based on the comments of the owner/vendor that Trip Advisor is horrible to dealt with on his end) . Sadly I did not get to revisit a great experience. I took this tour 10 years ago with my late wife and it was truly wonderful. Please note at that time I weighed in excess of 300 pounds. My late wife 175 pounds. We had no issue at the time because our combined average weight met the vendors parameters. Now to 2022. I booked this latest tour 20 days before our arrival, entered all of the pertinent information, including body weight, on the Trip Advisor booking page and paid my $368, expecting to again have a wonderful experience. 25 hours before our appointed excursion I receive an email from the Vendor thru the Trip Advisor platform that they are not able to accommodate us based on my weight being in excess of 300 pounds, the maximum PER SEAT, but if I wanted to buy an additional seat on the next day....... I stated that my wife weighs 170 so our combined weight of 490 for two seats equated to 245 pounds per seat. Deaf Ears. OK I get it, please refund my booking. "NO, we are not able to refund your booking and it is Trip Advisors fault". OK, You, Air Venture, are the entity denying my booking, yet you cannot refund my money even though YOU are the entity who is refusing to provide the contracted service. "It is Trip Advisor's fault". OK I entered my correct weight on the Trip Advisor site when I booked. Do YOU not communicate your parameters to Trip Advisor? "It is Trip Advisors fault". OK, Isn't Trip Advisor your Agent, therefore an extension of Air Ventures? "It is Trip Advisors fault". OK, you do realize Air Ventures that I will be leaving a negative review on the said "Trip Advisor" based on this interaction? "DON'T THREATEN ME" and hung up. So, if you decide to book a trip with Air Ventures, I suggest you stay away from Trip Advisor or any other third party booking site as the owner of Air Venture will not work with you if there is an issue, even if it is his fault.
You will note that this is the only truly negative review I have ever left on Trip Advisor. God Bless Air Ventures. I hope you survive in business with your superb customer service.