We were there almost 2 hours earlier.
No company identification at location. Other tour company told us where to wait. Finally, our tour lady comes in, didn’t say a word, we told her we were waiting for the tour, she didn’t even acknowledge us, packed her things an left. We and another people from the group waited but nobody else showed up. Called the office, they were very rude, didn’t believe us, put the blame on us and DIDN’T RETURN OUR MONEY.
PLEASE CHOOSE ANOTHER TOUR COMPANY!!!
Réponse de l'hôte
Jun 2022
Hello, and thank you for your review. While we do try and entertain everyone's unique circumstance and reasons why they missed thier tour, we do not entertain lying, obnoxious late guests. You were late. Your group and the friends you were to meet up with were marked "no shows" at 10:54pm for your 11pm tour.
You were asked to be there, as is everyone else who books w/us, to be there 30 mins prior to your scheduled launch time. Your confirmation email also mentions that we will begin orientation at 45min after the hour.
If you miss the beginning of orientation we will not allow you on that tour due to safety concerns as we will not ask those who were on time, to wait for those who weren't on time so we can restart the orientation all over again.
While we would never call anyone a liar, we find it very difficult to believe that one of our guides would have just walked past you like weren't there, and preceded to mark you as a "no-show", after just getting back to shore with 20 guests?
All of our vehicles have signage.
Also of note, your 1st call didn't come in till after 11pm. 30 minutes after we asked you to be there, where you didn't see anyone, you didn't bother to call till 30 minutes later?
The guide notes stated you arrived after she loaded up and was heading out, trying to flag her down.
We do not refund for late guests, only rainchecks depending on circumstances as we cannot resell the seats late guests fail to arrive on time for.