So, let me just say please get really good directions and make sure you get good cell phone service before you go. It is way out there in pitch black on dirt roads with no signs or markings on where to go. We got incredibly lost and had no cell service to make a phone call. We ended up missing the event and waited in our car to see if we could go out for the 11:00 pm time. Unfortunately, unknown to us, you have to book your time at least 4 hours in advance. Make a long story short, we wasted like 4 hours, didn’t get to do the kayaking, and were denied a refund! Fun times!!!
Réponse de l'hôte
Aug 2019
Hello, thank you for your feedback. It is always unfortunate when someone misses thier tour. But at the end of the day, everyone recieves the same confirmation email. While we do understand that turn by turn instructions are so 1980, we do provide them, along with a Googlemaps link to the exact place our vehicle is parked. 1). We do not provide refunds for those who do not show up, regardless of the excuse, (medical emergencies aside). It's hard to believe that your link didn't work, when there are 30 other guests, on time, from out of country, that all made it by 8:30, as the confirmation email instructed. 2) you were 45 minutes late. 3) our bookings close out 4 hours before launch time to allow us to be prepared for a predetermined number of people. 4) our guides have families, and that means babysitters for some, babysitters are hard to come by, so we respect thier time as we do our customers time. So if there is not already an 11pm tour scheduled to follow the 9pm launch time, we will not open the 11pm launch time from on site.
You were not offered a refund, you were, however, offered a raincheck, good for up to 5 yrs from purchase. (Which is not something we would normally do)
It would be our suggestion, that when you claim your raincheck in the future, that you do your due diligence and check the map, check your route, do the thing's you need to do ahead of time, so that you arrive on time and don't hold a group of 30 people up, who did check the map ahead of time, to arrive punctually.
I am the owner, who happened to be on site and answered the phone for you. I am surprised by this review after our conversation that night. While everyone is entitled to a review, we accept yours for what it is.