Avoid this company. I started to book the ban tour through them, but was concerned that we wouldn’t get to see everything that we wanted to see, so my hotel called the company (while I was standing there) and asked them if I hired the private car tour if they could stop where we wanted and this company told them yes. So, I paid $1600 for a private car(Cadillac Escalade). First off, when they picked us up, they took the car and we had to wait for the van (that I chose not to book), the owner of the company was driving this van, he told our driver that he had to follow the van the whole way and not stop anywhere except where they did, which was pretty much nowhere!!! They did the tour in reverse(which we weren’t told about until we got in the car). My kids had searched out all the cool stuff to see on the road to Hana and got to see pretty much nothing. They got a late start waiting for the tour bus and flew through the whole thing, stopped at 2 waterfalls, black sand beach and the restaurant in Hana. The last stop was at the owners family home to pet goats and get banana bread/snow cones and they were out of everything by the time that we got there!! So I paid $1600 and didn’t get to stop at hardly anything and none of the cute little stands along the way, not a single banana bread or fresh fruit stand! These people just wanted their money for zipping around the road! The driver was awesome and kept telling the owner of the company that we booked a private car so we could do the road on our own time and we wanted to do more stops and he wouldn’t let the driver stop. My hotel (Wailea beach resort) called the company and complained about what happened and asked for compensation, they offered 10% back, nowhere near enough to make up for the experience. The hotel did however give me 40% back because they were not happy about it either, they called themselves to book the private car and asked if they would stop at all the places that were on our “to do” list and they said that they would. Unfortunately this was on our last day in Maui, so we couldn’t go back and redo it on our own.
Réponse de l'hôte
Jun 2021
Aloha Tammy,
We apologize for the miscommunication in the booking of your tour. Unfortunately, Hawaiian Style Tours does not offer the chauffeur service you were expecting. Due to the lengthy and hazardous road conditions of Hana, our Tropical Rainforest Tour only includes the safest and most popular attractions. Each stop is particularly planned to provide our guests with the most authentic experience of our beloved home.
Mahalo for your valuable feedback; we hope the remainder of your visit went smoothly. We have contacted the concierge manager of Wailea Beach Resort to clear up any misunderstanding of our services. Prior to booking, we encourage all guests to review our website for details of the tours and amenities we offer.
Warmest Aloha,
Lilia