AVOID this dreadful company! PLEASE do yourself a favour and read the recent negative reviews here and on Google - we wish we had.
We purchased 3 explorer passes in Los Angeles back in March, and attempted to use them at Warner Brothers. When they scanned our passes, they were rejected, saying they had expired. On inspecting the app, it showed our passes had been used for a Beverly Hills bike tour two days previously... we had not even left the hotel that day let alone taken a tour!
Now we accept errors happen... but the customer service afterwards was terrible and really ruined a day of our vacation. It took ages to get through to someone on the phone, and when we eventually did we were told 'we must have gone on the bike tour'. After more arguing, she said she would have to contact the bike tour company and confirm we did not do it, to undo the scan, which would take 24-48 hours! Hardly much use when we were stood in Warner Brothers, and had already missed our tour. After insisting to speak to a manager, and over an hour on the phone, we finally got issued a new pass and could complete our tour.
Since returning home I have already made a complaint to Go City, which they initially ignored for 3 weeks, then responded without even apologising, and have now closed the complaint without offering anything whatsoever.
Terrible passes, terrible customer service, terrible company. DON'T ruin your vacation, AVOID AVOID AVOID!!!
Réponse de l'hôte
Jun 2024
Hello,
We totally understand your concern and really apologize for the inconvenience caused to you. At Go City, we never want our customers to have this kind of bad experience with our services. We're terribly sorry for your disappointing experience using our pass. Please drop us a email at:
[email protected] with all your order information so, we can take a closer look at your case and help you with the best resolution. Awaiting your response.
Regards,
Go City