I came to Vegas for a few days and not being a gambler or a partier I knew 100% I was going to see the Grand Canyon. I happened to have enough points on my travel rewards card that I was able to cover the entire trip that was offered. I knew nothing of Sweetours other than what I read on my travel rewards site, the description sounded great and it was always reasonably priced even if I didn't have the points to cover the full thing. I was impressed with them right at the very start when I sen them my confirmation email. They immediately responded confirming my pick up time at my hotel and then gave me my options for the breakfast and lunch that are included in the cost of your tip (along with all the water you can drink). For myself I have allergies and I follow a vegan diet so I responded back with my lunch choice (there was a vegan option) and said that I wasn't able to have the breakfast due to allergies and my vegan diet but I'd bring my own bars so there wasn't food waste. They immediately said sent me what was in their vegan diet which included a banana which I'm allergic too and when they found out they were no problem will include an extra apple or orange. So I was very impressed as someone who typically ends up supplying their own food on trips like this. The bus picked me up on time and they were incredibly well organized. Our guide Art filled the trip with facts about Hoover Dam, Route 66 and the Grand Canyon. Art also made sure that at each stop we knew how long we were going to be there, reminded us of our bus number and gave us proper instruction (walk with the canyon on your right). Jackie our bus driver was funny and did an excellent job driving and helping everyone out making sure we all had easy access to where the bottled water was kept at every stop. Both Art & Jackie interacted with every person on the bus. It was a beautiful day filled with blue skies and warm temps. I would recommend this tour with this tour group to everyone!