Booked the trip but was unable to apply the discount code to the cart price, after the purchase I called the Tour company and and they applied a refund to my purchase ans a few days later received conformation of the refund. They have a live chat which is answered promptly and answers any questions you may have. 24 hours before departure the tour company ends a email advising you what time and the drivers name is. The pick up was done and we boarded a very nice bus. Breakfast snacks and unlimited water supplied. A description of what to expect in the coming hours of the tour which included stops at the Hoover Dam Route 66 which were timed perfectly so as not to spend long hours on the bus. A delicous box lunch was provided at the route 66 location, Ham Turkey or a vegan wrap was fresh, a apple bag of chips and a cookie completed the lunch which we ate while the bus made its way to the canyon. Arrival at the drop off location and clear instructions on where and when you were to report back to the bus it gave some 3 hours to explore the South rim. After leaving the Grand Canyon a dinner break was on the way at a in and out Burger place which again was a great meal along with good timing to use the washrooms and stretch breaking up the ride back to La Vegas. Highly recommend this tour company for your trip to this amazing place.